Deputy Manager (Recruitment & Employee Relation) – 1 Post

The Deputy Manager is responsible for leading end-to-end recruitment strategies, managing the performance evaluation framework, overseeing employee relations, and upholding policy compliance across Head Office, regional offices, and branch locations. Working under the direct supervision and guidance of the Senior HR Manager, this position leads and manages the recruitment team in their daily accomplishments, serves as a crucial link between field operations and HR management, and ensures that all workforce operations strictly align with DAWN Microfinance policies and local labor laws.

1. Recruitment & Selection

·        Sourcing & Headhunting: Oversee the entire recruitment lifecycle, including strategic talent acquisition, headhunting and specialized candidate pipelines for key operations roles.

·        Selection & Panel Representation: Serve as the primary HR representative on interview panels, ensuring all candidates are evaluated objectively against established competency frameworks.

·        Process Transparency & Policy Compliance: Ensure all hiring processes are fair, merit-based and transparent in strict compliance with Dawn Microfinance policies.

·        Job Postings & Candidate Screening: Manage all job advertisements across digital, pamphlet and local channels; conduct initial screening of applications in close collaboration with hiring departments, regional managers, and branch offices; coordinate and schedule panel interviews.

·        Verification & Offers: Undertake background and reference checks, draft formal job offers under the guidance and approval of Supervisor.

·        Job Description Management: Ensure all organizational Job Descriptions (JDs) utilize the standard corporate template, remain up-to-date, and are promptly revised as departmental structures evolve.

·        Recruitment Tracking & Analytics: Maintain an accurate monthly recruitment tracking system, record all interview data, and compile candidate pipelines to optimize time-to-hire metrics.

·        Onboarding & Induction: Design and conduct structured corporate staff orientations and timely induction sessions to ensure new hires understand Dawn Microfinance’s core values, operational workflows, and policies.

·        Team Leadership: Lead, direct, and manage the daily workload and accomplishments of assigned HR Officers (Recruit Team).

2. Employee Relations & Engagement

·        Cross-Departmental Coordination: Serve as the main HR focal point for regional managers, branch managers, and department heads to address employee information needs, operational challenges, and staff concerns.

·        Performance Management Process: Execute annual and mid-year performance review cycles according to the Senior HR Manager’s instructions; aggregate results, analyze performance trends, and draft formal reports for management review.

·        Support Grievance Handling & Disciplinary: Support and facilitate responses to staff concerns, grievances and policy violations in line with DAWN policies.

·        Climate Surveys & Employee Voice: Conduct periodic employee climate and engagement surveys, analyze quantitative and qualitative data, and draft insightful reports with actionable recommendations for the Senior HR Manager and Head of Department.

·        Exit Management: Oversee end-of-contract procedures and resignations to ensure smooth transitions; ensure employee notice periods fully comply with legal requirements and company rules.

·        Exit Analytics & Retention Action: Discover underlying root causes behind employee turnover through structured exit interviews; track retention trends and present an Annual Employee Exit Report with risk mitigation strategies to the Senior HR Manager/Head of Department.

·        General ER Initiatives: Organize and execute additional employee relations related events under supervisor guidance.

3. Policy & Compliance

·        HR Policy Implementation: Drive the effective rollout and daily compliance of all HR policies, administrative procedures, and labor standards across all operational units.

·        Policy Review & Maintenance: Recommend necessary policy updates, keep the employee policy manual current, and conduct regular briefings so that staff across all levels thoroughly understand policy requirements.

·        Health, Safety & Equal Opportunity: Enforce strict adherence to policies regarding occupational health and safety, security, equal opportunity, and workplace safety across all offices and branches.

·        Labor Law Compliance: Maintain up-to-date knowledge of local labor laws and statutory regulations, ensuring all HR practices remain fully compliant.

·        Data Integrity & Confidentiality: Maintain absolute confidentiality regarding employee records, disciplinary cases, and sensitive HR matters; compile and update personal data files and entries regularly.

·        Field Communication: Effectively communicate and coordinate HR standards, updates, and compliance requirements with regional and branch offices as required.

4. Other Duties

·        Audit Documentation: Ensure all required HR records, employee files, and compliance documents are organized and readily available for internal, external, and regulatory audits.

·        Regular Reporting: Track, aggregate, and submit monthly operational HR reports and key status updates to the Senior HR Manager in a timely manner.

·        Delegated Tasks: Perform other strategic and operational HR tasks as assigned by the supervisor.

·        Bachelor’s degree and Diploma of Human Resources Management

·        7+ years of progressive HR experience, with at least 2–3 years in a supervisory or assistant manager role overseeing recruitment, performance management, and employee relations (experience in microfinance, banking, or multi-branch networks preferred)

·        Strong command of local labor laws, structured interviewing techniques, grievance resolution procedures, and HR tracking/data management

·        Excellent interpersonal, active listening, and conflict mediation skills

·        Strong verbal and written communication including good working knowledge of English (spoken and written)

·        Proficient in MS Office (Excel, Word, PowerPoint), HRIS software, Other HR related software.

·        Commitment to and understanding of DAWN’s aims, values, and principles

·        Must be able to travel

Interested and qualified candidates are requested to send an Application Letter, Curriculum Vitae to: jobs@dawn.com.mm or Human Resources Department Phone no 09-457750915 (Viber, Telegram) No.587, 3^rd Floor, The Regency Offices, Pyay Road, 2^nd Ward, Kamayut Township, Yangon not later than  5PM. 15^th October, 2026 (Thursday).                        

Note: Candidates are also requested to mention in the applications if there is, blood/marriage relationships with the existing DAWN employees and please identify two reference persons. No requirement of photo or copy of certificates and only short-listed candidates will be contacted.