Product Manager – 1 Post

The Product Manager is responsible for leading the design, development, enhancement, implementation, and management of DAWN’s financial products and services throughout their lifecycle. This role drives business growth through customer centric product innovation, oversee savings products, and ensures continuous improvement of lending products (Group Lending and Individual Lending).

The Product Manager leads the Savings Team and collaborates closely with Operations, Finance, IT/MIS, Risk, Marketing, HR, and branch teams to ensure successful product implementation, policy compliance, operational efficiency, and sustainable portfolio growth.

1. Product Strategy & Design

• Develop and implement product strategies aligned with DAWN’s business objectives.
• Design, develop, and enhance products using a customer‑centric approach.
• Identify new product opportunities and prepare roadmaps, business cases, and implementation plans.
• Conduct market research, competitor analysis, and customer surveys to identify trends.
• Recommend product innovations and enhancements based on customer needs.
• Prepare product proposals and feasibility studies for management approval.

2. Product Development & Lifecycle Management

• Lead end‑to‑end product lifecycle management from concept to closure.
• Coordinate cross‑functional teams for design, testing, launch, and monitoring.
• Lead pilot testing and evaluate results for product adjustments.
• Monitor product performance and continuously improve features and processes.
• Maintain accurate and updated product documentation.
• Analyze business trends and recommend growth strategies.

3. Lending Product & Policy Management

• Develop, review, and update all products; Group Lending (GL) and Individual Lending (IL) policies, manuals, savings products and guidelines.
• Review and recommend policy changes based on market conditions and portfolio performance.
• Coordinate policy discussions with all stakeholders.
• Research market information to be updated and present proposed revise to Operations Management
• Ensure consistent product implementation across branches.
• Provide guidance to branch staff on product policies and procedures.

4. Savings Product & Team Management

• Lead management and improvement of all savings and deposit products.
• Monitor portfolio growth, performance, customer satisfaction, and profitability.
• Develop new savings products and revise existing ones based on demand.
• Ensure smooth operational implementation at branch level.
• Provide technical guidance to the Savings Team and branch staff.
• Supervise, coach, and develop the Savings Team with clear targets and reviews.
• Coordinate teamwork plans, field visits, and budgets.

5. Compliance & Risk Management

• Ensure compliance with internal policies, regulatory requirements, and industry standards.
• Identify product‑related risks and recommend mitigation measures.
• Establish and implement appropriate controls and procedures.
• Coordinate with Audit, Risk, and Compliance teams to address findings.
• Ensure adherence to information security and legal regulations.

6. Marketing & Business Development Support

• Collaborate with Marketing to design campaigns and promotional activities.
• Support customer acquisition, engagement, and retention initiatives.
• Monitor distribution of promotional materials at branches.
• Coordinate product awareness and financial literacy programs.

7. Administrative & Resource Management

• Manage product‑related budgets and ensure efficient resource use.
• Monitor stock levels of product documents and materials.
• Coordinate procurement requests for product implementation and promotions.
• Ensure timely availability of forms, manuals, and operational materials.

·       Bachelor’s degree in business administration, Finance, Economics, Banking, Marketing, or related field (Master’s preferred).

·       Minimum 5 years of experience in banking, microfinance, product development, or operations.

·       At least 2 years of supervisory or management experience.

·       Strong knowledge of microfinance products, lending methodologies, and savings products.

·       Proven experience in product development and policy/manual creation.

·       Strong working knowledge of digital solutions and technology.

·       Must be strong communication skills with each level of employee across the organization.

·       Fluent English speaking and writing skills will be a strong preference.

Interested and qualified candidates are requested to send an Application Letter, Curriculum Vitae to: jobs@dawn.com.mm or Human Resources Department Phone 09-457750916 (Viber, Telegram), No.587, 3rd Floor, The Regency Offices, Pyay Road, 2^nd Ward, Kamaryut Township, Yangon not later than 5PM. 20^th, July, 2026 (Monday).

Note: Candidates are also requested to mention in the applications if there is, blood/marriage relationships with the existing DAWN employees and please identify two reference persons. No requirement of photo or copy of certificates and only short-listed candidates will be contacted.