Customer Care Agent – Yangon.

Outbound Call

·       Manage large amount of outbound calls in timely manner

·       Provide proper communication through telephone calls with the clients and group leaders

·       Check and verify the clients’ information and data in the CRM

·       Complete daily call target

·       Follow up client calls as required

·       Maintain excellent customer service in timely and efficient manner

·       Keep record of clients’ information and interactions including their comments and complaints in the CRM when necessary

·       Make daily report as per call information and send to relevant responsible person.

·       Perform telemarketing to promote the products when necessary

• Other duties as assigned.

Inbound Call

• Mainly answer phone calls professionally
• Manage and solve the complaints of clients and non-clients

·       Provide product/service information by answering questions; offering excellent customer care

·       Keep record of customer information and interactions in the CRM

·       Maintain excellent customer service in timely and efficient manner

• Coordinate with related department, handle and follow up the complaint until resolved by respective department.

·       Follow up client calls as required

• Other duties as assigned.

·       Any bachelor degree holder or undergrad with final year in university

·       Prefer the candidates who had experienced in call center and customer service management

• Good Communication especially listening and polite speaking to various type of people
• Customer focus and strong interpersonal skill
• Good computer skill
• Good data entry and typing skills in English and Myanmar
• Familiarity with CRM systems and practices (Not mandatory/ Preferable)

Interested and qualified candidates are requested to send an Application Letter, Curriculum Vitae to: jobs@dawn.com.mm or Human Resources Department Phone 09-457750916(Viber), No.587, 3^rd Floor, The Regency Offices, Pyay Road, 2^nd Ward, Kamaryut Township, Yangon not later than 5 PM. 6^th, July, 2026 (Monday).                   

 Note: Candidates are also requested to mention in the applications if there is, blood/marriage relationships with the existing DAWN employees and please identify two reference persons. No requirement of photo or copy of certificates and only short-listed candidates will be contacted.